​​We accept all major credit cards (VISA, Mastercard, etc) & direct bank deposit via PAYPAL ONLY.

How long does it take to ship / deliver my item?

We usually require 2-3 business days to prepare your item. Your package will normally arrive within 7-14 business days once it has been shipped. Please note that this may be longer during busy periods or public holidays.

How long will it take for my item to arrive?

>>The standard delivery time is within 2 weeks. Please note that there could be delays due to unforeseen circumstances.

What delivery services do you offer?

>>Please refer to the individual item listing where you can find all our delivery services. 

Can I make delivery changes / requests?

>>You should contact us asap where we will endeavor to assist you. However, once your item has been shipped, we cannot make any delivery changes.

When will I receive my tracking number?

>>You will be given your tracking number within 3 business days of your order which you can find under “My eBay – Purchase History”.

How can I find out who the courier is?

>>You can go to “My eBay – Purchase History” to view your courier.

Why does my tracking number not work when I try to enter it on the courier website?

>>Courier tracking systems need time for logistical updates. So, your tracking number should work around 1-2 days after you receive it on eBay. If this fails then please contact us for an update.

It has been 2 weeks. Why has my package still not arrived yet?

>>Use your tracking number which you can find on “My eBay – Purchase History” and enter it on the website of your courier. If there have been updates within the past 3 days then please continue to wait. If not then please contact us for an update on your situation.

Please bear in mind that there could be shipping or delivery delays due to unforeseen circumstances which are usually beyond our control.

High-end shipping address issue

Higher-end orders will require a signature, so please specify an address or work address that you can be available to receive the package and sign for it; furthermore, if a PO Box is used as the shipping address, we reserve the right to ask for a physical address.

Restocking fee charge

>>If the product has been opened and used we will charge for restocking fee when return the item.

• Extra cost to some countries especially in South America and East Europe via DHL/Fedex or other express couriersmaybe required.
  Welcome to make enquirer about the shipping cost.
  Delivery of express courier USUALLY takes 3-7 working days. Standard Delivery is 14-31 business days.
  After the payment has been fully recieved, please allow 2-3 working days for processing your order.
  Item will be shipped after payment is confirmed.
  The express courier is always punctual, but please note that that shipping time mentioned on our page is for reference only.
  We cannot be held responsible for late delivery due to circumstances such as traffic congestion, adverse weather, acts of god, customs inspections, etc.
  We will combine multiple items but we do not offer reduced shipping costs
   
  Attention:
  We will try our best to assist you to minimize/avoid custom charge.
  Tax depend on luck and we are NOT responsible for any import duty.
  The free delivery cost is not included the extra fee for remote area. cost to some countries especially in South America and East Europe via DHL/Fedex or other express couriersmaybe required.
  Welcome to make enquirer about the shipping cost.
  Delivery of express courier USUALLY takes 3-7 working days. Standard Delivery is 14-31 business days.
  After the payment has been fully recieved, please allow 2-3 working days for processing your order.
  Item will be shipped after payment is confirmed.
  The express courier is always punctual, but please note that that shipping time mentioned on our page is for reference only.
  We cannot be held responsible for late delivery due to circumstances such as traffic congestion, adverse weather, acts of god, customs inspections, etc.
  We will combine multiple items but we do not offer reduced shipping costs
   
  Attention:
  We will try our best to assist you to minimize/avoid custom charge.
  Tax depend on luck and we are NOT responsible for any import duty.
  The free delivery cost is not included the extra fee for remote are  

Warranty

Does your company provide a warranty?

>>Our company “Citiwide Technologies Limited” provides a 30 days return policy.

Does my item come with a manufacturer warranty?

>>We sell parallel imports which do not come with a manufacturer warranty (For eletronic product).

Does my purchased item come with a receipt?

>>You can download a copy of your purchase from PayPal as a receipt. Our company does not provide a receipt for purchases. However, if you would like one, you can contact us where we will happily provide you with a receipt.

Does the price include tax?

>>Tax is not included in the selling price, buyer need to provide tax ID and pay customs tax when the item arrive your country border.

Focused on Customers

General

Are your products genuine?

>>Please note that we only sell genuine, original items and do not sell counterfeit goods. 

Have your products been used?

>>We only sell new products boxed in its original packaging. If the item is second-hand then this will be clearly marked as “pre-owned”. 

​Enquiries: Please leave your message in eBay.​

I have a problem with my product. What can I do?

>>If there is a problem with your product then please send us a message where we will be happy to assist you.

What is your return policy?

>>Our company “Citiwide Technologies Limited” has a 30 days return policy if you would like to for any reason return the product.

I want to return the product. Would I need to pay for shipping costs?

>>If the product is defective, damaged or incorrect then we will bear the shipping costs. If not then you as the buyer will be responsible for the shipping costs.

NB: Our company email address is not used for communication on eBay items. Therefore, you will not receive any response to any emails. 

Terms

Please ask all the questions you need before hand as all items are AS IS and unless otherwise agreed, all sales are final.

Please contact us if you could not receive your item or feel unsatisfy for your transaction. We will work with you to solve the case!