PayPal is the preferred payment method.

• We ship 8:00AM to 2:00PM (EST) Monday – Friday.
• We use either UPS, FEDEX, or USPS based on customer location, carrier pricing, and route availability
• We use eBay Global Shipping program for all overseas-bound products which are covered under the program
• We are not responsible for any taxes, customs, and/or brokerage fees that may apply in countries outside the US

• We hope you will love your purchase, however if you need to return it, we have a 30 day return policy.
• We accept within one month any item returned in the same condition in which it was sent out.
• We describe items to the best of our ability although some pictures may not reflect product details 100%

• 8:00 AM to 4:00 PM (EST) Monday to Friday
• We are closed on Weekends and all major US holidays

C0-Not Categorized

C1-Damaged – For materials recovery

C2-Used Poor – Heavy use and age

• Cosmetic blemishes are significant, such as multiple heavy dents, may require repair
• Damages to latches, hinges, keyboards, etc. are prevalent
• Critical parts are missing

C3-Used Fair – Moderate use and age

• Cosmetic blemishes are consistent with wear, including multiple dents, discoloration, and light to heavy scratches
• Damage to latches, hinges, keyboards, etc.
• Some parts, panels, bezels, or covers may be missing

C4-Used Good

• Cosmetic blemishes include scratches and/or other surface imperfections from consistent use, but equipment is in good condition overall
• Minor wear of labeling may be visible
• Small dents and small areas of discoloration may be present from the removal of tags
• No damage to latches or hinges, nor any missing parts, panels, bezels, or covers

C5-Used Very Good

• Cosmetic blemishes include minor scratches and/or other surface imperfections from consistent use, but equipment is in good condition
• Minor wear of labeling may be visible
• Minor dents and areas of discoloration from the removal of tags
• No missing parts

C6-Used Excellent

• Overall excellent cosmetic condition
• May have light scratches or other minor blemishes from normal wear
• Minor cosmetic blemishes have no impact on the system’s overall functionality or performance
• Fully cleaned with all non-original labels removed
• No missing parts

C7-Certified Pre-Owned (Seller or Manufacturer Refurbished)

• Used equipment that has been fully restored to like-new condition with warranty
• Fully cleaned and cosmetically repaired with no blemishes
• No missing parts

C8-Unused

• New, out of box, unused equipment removed from original packaging with no signs of wear or alteration

C9-New Open Box

• New, unused equipment in original packaging where factory seals have been broken
• No signs of wear or alteration

F1-Collectible or Specialty Equipment

• Collectibles are rare, vintage, and no longer manufactured or supported by the OEM
• Specialty equipment are rare and specialized equipment not generally available in retail
• May have broken or missing parts

F2-Verified Specialty Electronics

• Verified removed from operation with no known defects in functionality
• No physical damage or defects
• No corrosion
• No missing parts
• Part numbers and serial numbers verified accurate

F3-Key Functions Working

• A subset of the primary functions of the device that an ordinary user of the device expects to function are verified working through manual or software tests
• Software may not be loaded or configured
• Hardware required for key functions to be tested may have been removed after testing (e.g. Hard Drive)
• May be missing components or parts not essential to key functions
• Secondary functions may not be tested or working
• May not include Focus Materials (e.g. Battery) that are not working or not tested
• All missing components or parts will be listed for each item

F4-Hardware Functional

• All hardware is tested and verified working through manual or software tests
• No missing or damaged components or parts
• Software not loaded or configured
• No hardware defects

F5-Refurbished

• All functions tested and verified working through software tests
• Loaded and configured with legally licensed software for full operations
• Software test results are available
• No hardware or software defects

F6-Like New

• All functions tested and verified working through software tests
• Repaired with OEM original parts
• Loaded and configured with original manufacturer’s legally licensed software for full operation
• Meets OEM specifications for full original functionality
• Software test results are available
• Zero defects