Shipping Policy

 In the event of a prolonged delay we will make our best effort to contact and notify you of such delays. While we try our best to get most orders out the same day, most orders will ship out within 3 business days, which are Monday-Friday, excluding Holidays. Special note: We do not provide an option for local pick-up. 

Large Item  / Truck Freight

In some cases additional fee will be required for some zip codes. 

Remote areas  and high cost zip codes will require additnal fees, ( this is detemined by freight carrier) 

if this happends we will contact you prior to shipment, or you can call us if you have any questions. 

Return Policy

FOR ITEMS THAT SAY RETURNS ACCEPTED, THE FOLLOWING APPLIES:

• If you are not satisfied with your purchase, we will gladly exchange it or offer a refund (excluding shipping).
• If the item was shipped FREE the actual cost of outbound shipping will be deducted from refund amount.
• Once you place your order it can not be modified, changed, or canceled.
• Any returned Items must be sent in original condition, box and with all received documents or invoices. Buyer is responsible for return shipping cost, No Exceptions.
• Returns must be in resalable condition. If the part is used there is a possibility that you will not receive a refund, as we cannot sell a used item.
• Electrical parts are not returnable.
• Any damaged or defective items or items which do not match item description will be replaced once damaged item is returned to McHenry Power Equipment Inc.

Inventory Policy

 Our inventory is constantly updating, we do our best to keep it as accurate as possible. However we are also a brick and mortar dealership. In some instances seasonal items sell very fast and can be subject to temporary delays. In the rare case this happens, we place your parts on an restocking order and the item will generally ship within 2-4 business days. 

Images Policy

 Please note that item pictured may not be 100% representative of what is received. Image provided is sometimes a stock photo provided by the manufacturer so please read above description for further product detail. 

Packaging Policy

• All items are priced individually regardless of packaging size unless otherwise stated.
• As we may be required to purchase pack of 5 or 10 we are selling only one unless otherwise specified it item tittle not description.
• Product may be shipped with out original packaging to save on shipping cost.

Warranty

 While the manufacturer may provide a warranty, for goods sold to the customer, we make no warranties, express or implied. Including any implied warranties of merchantability or fitness, with respect to such goods. 

Contact Us

Store Hours: Monday – Thursday 8 a.m. to 4 p.m. CST

Friday 8 a.m. to 2 p.m. CST,

Saturday & Sunday CLOSED

• Should you have any questions both before buying or after you have purchased the item, please do not hesitate to contact our customer service support team.
• We are off during the weekends and all major holidays and you will be guaranteed that your questions will be replied promptly.
• Normally we will reply to your message within 24hrs. Our store is closed on weekends. This means any messages left for us after close of business Friday will not be responded to until the following Monday in the order as it’s received.
• If you have a problem about your shipment, please email us to solve it before leaving a negative feedback.