SESTAMARCIA ACCEPT 2 METHODS OF PAYMENT

Paypal

BANK TRANSFER

IBAN: SM 49 Z 08540 09805 000050123428

SHIPPING INFORMATION

National shipments are made with GLS express courier

International shipments are assigned to Mailboxes that assigns your parcel to the courier most reliable in the country of destination.

SHIPPING TIMES

80% of the items are always available for immediate delivery.

Some special items and / or items that require preparation / calibration can take from 5 to 15 days.

CONDITIONS

Non-EU purchases are subject to customs duties that vary depending on the destination country.

All buyers who have zero feedback comments, the sale is made only with advance payment (Paypal – Bank transfer)

All items in our store are new and shipped in its original packaging where it is present

Refund

The refund is possible on many items, here is the procedure: send an email with the item that you want to return, at the address that you can find in all our product description, and we’ll authorize you, to send the goods at the our shop. You have until 14 (fourteen) days after delivery of the product to change your mind and return it. If you decide to return a product you will have the right to obtain the refund of the price paid for the purchase, (excluding shipping expenses). Will not be refunded shipping costs for sending goods to Sestamarcia Srl. If we were wrong to send a product, the withdrawal costs and those of new material delivery are to our load.

MANDATORY REQUIREMENTS TO OBTAIN THE REFUND

1)The original packaging must be as intact and immaculate as received.

2) The material must be carefully protected to prevent it from being damaged during transport.

If even one of these 2 points is not respected before proceeding with the reimbursement we will evaluate the damage and the relative cost to fix it so the refund may be partial or invalid.

To have all the data for the return shipping, send an email to that you can find in all our product description and we’ll send you everything you need.

FAQ

Q:
Can I have custom kits when possible?

A:Certainly. Where specified within the article (eg mono ohilins, kit forks, etc.) immediately after the purchase it will be necessary to communicate via email, your bare weight and your driving style.

Q: What should I do when I get my orders? ?

A:When the courier delivers, you will need to verify:

a)That the package is intact, not damaged or wet and in any case conforms to the standard characteristics of a package

b) That the number of packages (number of packages) indicated on the bill corresponds to the number of packages actually delivered.

Any disputes must be raised immediately to the carrier, in the absence of these the product is considered delivered correctly.

Q: What should I do when I get my orders?

A:If the receipt of the goods there is damage to the packaging you must:

a)express a specific reservation: the package is accepted but before signing the document must write Agree with reservation specify why RESERVE, eg. “Packaging broken”, “packaging with bruising on the right side …”, etc .. It will be possible after opening the package and found it damaged, be compensated for damage suffered.

b)reject the damaged goods if it is impossible to accept the parcel subject or if the damage is visible without opening the package.

Q: Can I buy a product and have it shipped later (ex: next month)?

A: Yes it is possible to do so, subject to communication via email. The item after being paid for the entire amount, will be kept in our warehouse until the agreed delivery period.

Q: I can order items that are not present at the store?

A: Si. You can contact us through eBay message and our executive will reply to your message.

Q: I can leave a shipping address different from the one used for registration?

A: You can do this by sending an email, specifying the alternative delivery address. For a smooth delivery it is recommended to always check the data entered and what time the address includes INTERIOR – SCALE – ECC, please communicate it!