Terms and Conditions

About Us: KAE Industrial has been selling industrial surplus since 2008. We get our inventory from local manufacturers and liquidators. We are a small company that takes pride in serving you as best as we possibly can. We want every transaction here on Ebay to be as expected. If for any reason it’s not we make things right. We strive for total satisfaction. If you do have a problem with your purchase let us know and we’ll do our best to make things right.

Contact Us: Please feel free to contact us anytime through ebay messages.  On every ebay listing you will see options to contact us. The “ask seller a question” link and the “Contact seller” link are the two best ways to contact us. Your question will automatically link to your purchase or the item in question and will be answered Mon-Fri during our operating hours. No ebay question or message goes unanswered.  We advise asking the manufacturer technical questions but we will do our best to answer any questions you have about our items. If you would like to see an additional photograph or would like clarification about a detail in our listing feel free to contact us.

Return Policy: Here is how to arrange an ebay return //pages.ebay.com/help/buy/return-item.html Returns must be made within 30 days of purchase. Authorized returns will be credited at the transaction price. The amount will refunded back to the buyer’s payment method after the item has been returned. After 30 days buyers will be directed to the nearest Leeson, Marathon, Century, Lincoln Warranty service facility for a replacement or repair of their item after inspection.

Shipping Address: We ship to the address stored in the Ebay order details. Please make sure your ship to address is correct before checking out. 

Domestic Shipping: We are open Monday through Friday to ship eBay orders. All orders ship within 24 BUSINESS Hours of payment confirmation. We ship most orders the same day that we receive them as long as your payment clears before 1:30pm EST. Items are shipped FEDEX ground or LTL Freight. Surplus orders are processed within one business day and are shipped to you direct from our own warehouse! We pack all our items carefully to ensure they arrive in the condition shown when listed. Heavy items will usually be bolted or strapped to a board and packed well to ensure it does not move around inside the box during shipping. Expedited or next day air is available on your shippers number. If you wish to ship next day air please contact us prior to purchase. For specific shipping info please contact us prior to shipment.

International Shipping: International shipping is available through eBays Global Shipping Program. We can also ship to the freight forwarder of your choice anywhere in the continental United States.

Tracking Information: We provide Tracking info on every item that is purchased on ebay. Your tracking info will be uploaded as soon as it is available. Usually this is when the shipping label is generated. You can click the link on your tracking info to get up to date tracking info regarding your shipment. You can find the link on your transaction details page, or under the “Buying” portion on your “My eBay” page.

Feedback Policies: Anyone who purchases from us gets positive feedback. If you have any sort of issue with the item you received from us, please contact us before leaving a negative feedback. We would be more than happy to correct any issue. Regardless if we accidentally sent you the wrong item (which seldom happens) or the customer ordered the wrong part by mistake. WE WILL correct any potential problem. 

Payment Information: All payments made through ebay are handled by Ebay managed Payments or Paypal. We do not have access to or handle payment information such as billing address or credit card or account information. If you are having trouble paying for a purchase please contact Ebay or Paypal.

Sales Tax:  Ebay as a marketplace is required to collect sales tax for multiple states. For a full list of States that require Ebay to collect and remit sales tax please visit the following address https://www.ebay.com/help/selling/fees-credits-invoices/taxes-import-charges?id=4121 as Ebay has a buyer exemption program where you can simply upload your tax exemption certificate. Please visit the following address to do so https://ocsnext.ebay.com/ocs/mudcwf?deptName=IST

CA Prop 65  WARNING: Some of the products sold may contain chemicals known to the State of California, Vermont and others to cause cancer, birth defects, or other reproductive harm. It is the purchasers responsibility to determine the suitability of these products for your specific application. Including, but not limited to, using alternative products. We shall be held harmless of any and all damages including but not limited to physical, property, water or otherwise for any reason. Your use of any information or materials on this listing is entirely at your own risk, for which we shall not be liable.

By submitting your order, the purchaser acknowledges agreement with the Terms & Conditions as outlined here.